WE ADVISE YOU CHOOSE DHL EXPRESS SHIPPING

SHIPPING & RETURN

 

Processing time

Orders are shipped within 3 business days. M-F 9 - 5 pm & S 9 - 1 pm PST .

 

Europe, North America & Asia

10-20 day delivery - Free

2-5 day delivery - $19.99 or Free when you spend over $200 

 

Rest of world

10-20 day delivery - Free

2-5 day delivery - $19.99 or Free when you spend over $200

 

Customs & Taxes

To keep customer tax fees low, Orders will be labeled as gifts and low value to help avoid customs fees.

We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by KMOCLOTHING. 

International returns initiated due to wrong shipping address, delivery failure or refusal to pay duties and taxes will be subject to a $25 restocking fee which will be deducted from the refund amount. *For Express Shipping, $25 original shipping cost will not be refunded. 

 

Tracking

Once shipped, A tracking number will emailed to the email used with the order. 

Please note that orders with rural delivery addresses may not be applicable for DHL delivery. Feel free to contact us before placing your order if you believe this may be applicable to you. Delivery times are estimates, majority of deliveries fall between the delivery time estimates, delivery can be quicker or longer.

Our 2-5 day delivery method requires us to ship the order to a DHL shipping facility. The transportation can take around 2 days and won't be tracked. You will receive a tracking link prior to your order reaching the shipping facility.

The average delivery time for the 2-5 day delivery time is 5 days worldwide. The average delivery time for the 5-15 day delivery time is 10 days worldwide. However, in rare cases this can take as long as 30 days. 

 

Return 

Any brand new product can be return or exchange within 30 days of delivery, but we need to make sure that the product is in original condition with the product tag and original packaging.

For size/item exchange, please contact us and use the gift card to place a new order for the size/item you need.

Returns/Exchanges are NOT accepted for sales item.

Shipping is at the expense of the customer on all exchanges.

Please email us at kmoclothing@outlook.com if you have any questions.